Getting started

Where to find the API documentation?
Please find the API documentation here:
Wed, 5 Aug, 2020 at 1:35 PM
How to choose the right selling region?
The selling region choice depends on your shipping destinations. Please select "the EU" selling region if your shipping destinations is one or mor...
Fri, 12 Feb, 2021 at 3:05 PM
How can I check the status of an order?
To check the status of an order please go to the order listing page and insert your e-commerce platform reference number under External ID.   The ...
Wed, 17 Feb, 2021 at 4:48 PM
Can I sell internationally? (Both in Eu and North America)
Yes, selling internationally is possible. However, due to differences in unit measures, currency, prices and products availability, you must create two s...
Fri, 12 Feb, 2021 at 3:06 PM
Can I switch from another fulfiller to Picanova?
Yes, however, please be aware that you will have to create products on the Picanova backend. The current Shopify products can be kept as they are, but yo...
Wed, 17 Feb, 2021 at 5:08 PM
How to browse the orders page?
To acces the orders page please click on "Orders" in the left sided menu.  Under the Store column you will find the list of you stores from ...
Fri, 12 Feb, 2021 at 3:07 PM