To check the status of an order please go to the order listing page and insert your e-commerce platform reference number under External ID.

 


The order will be therefore listed and it’ll be possible to check its status.

Orders can have the following statuses: 



StatusInterpretation
Draft
The order has been received but has not been sent into production yet. The reason for this is that the store is set to only accept orders after the user accepts it.
Accepted
The order has been accepted by the Production system, however, the production has not started yet.
In progress
The order is in process of being manufactured. 
Fulfilled
The order has been produced and a tracking number has been assigned.
Error
For some reasons the order can’t be produced - please contact customer service for more information.
Cancelled:
The order has been cancelled by you or by an admin.