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How to change account details?
How to create and sync a product to Shopify ?
How to add a credit card and go live?
How to configure the email notifications?
How to edit a product ?
See all 9 articles
Where to find the API documentation?
How to choose the right selling region?
How can I check the status of an order?
Can I sell internationally? (Both in Eu and North America)
Can I switch from another fulfiller to Picanova?
See all 6 articles
Do you ship white-label?
How fast is the shipping?
Are all the items in one order shipped in one package?
What are customs fees?
How are shipping prices calculated?
How does the invoicing work?
Do you allow different payment method per store?
How and when I will be charged for an order?
What if my payment didn't go through?
Ordering and production
Can I put my own logo on the parcels?
How can I set up order hold-time?
How can I order samples?
What is the production time?
How can I cancel an order?
Store and products
Do you enlarge your product portfolio frequently?
Which available options you have?
Is Picanova going to contact my customers directly?
Where I can change my company details?
Refunds and returns
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